Neil A. Klein, M.D., F.A.C.C.
“I hate these guys! I complain about customer service for a living and they give me NOTHING to gripe about! They are on time – they know what they’re doing – they always have good ideas – and their rates are reasonable. On top of that, all of the personnel are just good folks.”
Larry Winget, Star of the A&E hit reality series, Big Spender & renowned author
The professionalism an quality work is a welcome change from my past experiences. It is nice to have someone show up and do what they say they will. I have always found their knowledge and problems solving skills to be excellent. Lastly, I have enjoyed our working relationship.
Adam Singer, President, Pit Oil
We wanted to thank you for the wonderful work you did in our home. Your personal attention to detail joined with the professionalism of your team was outstanding. Our results are everything we wanted and more. It was a pleasure to have the guys in our home as well as the level of trust I developed with all of them.
Kimberly and Keith Meredith
We have had the privilege of working with Bruce and the great Imagine Audio Video people for about ten years now. In three different homes we have been able to entrust them with complex phone and AV issues and know that the job would be done with the highest quality standards. On the few occasions when we needed follow up help the Imagine Audio Video folks always responded with timeliness, competence, and professionalism which set them apart from their competition. They are the greatest!!
Ann and George Fisher
I met Bruce Thompson approximately 12 years ago when he was employed by a firm who installed a complete house system in a new home built by myself. Bruce was a manager and the extent of the project was very high end. It was a great installation and great effort was expended to satisfy my needs and to care for the finishes in the new home. Bruce was employed by myself again on another home...this time a remodel and retro fitted a house audio video system. Again, the job was done professionally, on budget, and the great service continued.
Bruce has always been most patient with teaching my how to best use the systems and has responded to service calls with amazing quickness. Most recently, I have had Imagine Audio Video do a complete house A/V system installed in our home in Estancia. The fellows who work for this company have always been courteous, and competent and are always happy to come repair a glitch or install the latest gadget for me. Way above the call, Bruce and Brian have been to Oregon twice to work with our system in that home. I really do not know how I could have been treated better.
I used Imagine AV for two different homes in Scottsdale and would never consider using anyone else. They rewired my homes for audio, video and set up my wireless internet system. All of the equipment was purchased and installed by them. Often they had the key and I wasn't even there! Every person at Imagine AV is professional, courteous, responsive and deserve an A++++ for their work. I have recommended them to many friends and just hope they won't be too busy to keep working for me!
As a general contractor, we work with many low voltage subcontractors. Typically how a low voltage subcontractor is chosen is by the homeowner usually depending on what they want and how much they would like to spend. For all of our personal low voltage needs on our own home, we have used Imagine Audio Video. The number one reason that we have chosen to work with Imagine Audio Video is because of customer service.
Bruce Thompson and his staff are available to help clients with the design of their electronics systems, including guiding clients in determining needs, compatibility and feasibility of equipment, engineering, programming and installation. We trust Imagine Audio Video to keep us up-to-date on technology. We are not very electronically savvy but we have always been able to trust that Bruce and the Imagine Audio Video staff will teach us to use our electronics for the best video electronic experience possible.
We will continue to use Imagine Audio Video for our low voltage needs and would highly recommend Imagine Audio Video to anyone.
Evelyn Bielenberg, Montara Custom Homes, Inc.
Bruce, I would like to thank you for your exceptional service and work on our home audio, video project. Your crew was efficient and knowledgeable about the installation of the equipment and its operation. Louie worked hard to install all possible options on the remote control for our operating ease. I would also like to add that you and your company truly stepped up to the plate and delivered as you suggested you would. For this we truly thank you.
Imagine Audio Video has consistently maintained the highest standards of professionalism and technical expertise in their work for me. They are reliable, meticulous in what they do and go “above and beyond the call” whenever necessary. I highly recommend Imagine Audio Video to anyone searching for a high quality audio and video installation company.
I just wanted to tell you that both Louie and Ricky really did a nice job and represented your company well. I would not hesitate to recommend your company to anyone.
Thank you for a job well done.
I love the system, and your team has been wonderful to work with on every item and question.